Box Office and Ticketing Information and Policies

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Online

Tickets can be purchased online 24 hours a day,  7 days a week on the Theatre Scarborough website.

Phone

416-267-9292

You may call the box office at any time and leave a message. A box office volunteer will return your call within 48 hours.

Email

Email boxoffice@theatrescarborough.com with your ticket request and the best time for us to call you.

In Person

The Theatre Scarborough box office is located in the south lobby of the Scarborough Village Recreation Centre at 3600 Kingston Road.

On performance days Box Office hours are 6:30-9:00pm for evening performances and 12:30-3:00pm for matinees.

Agents are available at the theatre only on performance days. When at a performance, patrons can purchase tickets to future shows.

Accessible Seating 

Accessible seating for patrons in wheelchairs is available but there are a limited number of spaces for each performance. This seating and companion seating must be reserved by calling the box office at 416-267-9292. 

Accessibility information can be found here.

Seating Map: To view the seating plan for Scarborough Village Theatre click here.

Please note:  Our theatre is a thrust stage with audience on 3 sides of the stage area. 

When selecting your seats please make sure that you are selecting seats together in the same  row, starting with the same letter. (i.e. L-A1 and L-A2 are beside each other, L-A1 and L-B1 are not) 

Accepted Payment Methods

Telephone and online orders are by Visa or Mastercard only. In person orders may also be made with cash. 

Please note that due to the fees associated Interac is not available at the box office.

Senior, Student and Child Pricing Ages

Senior pricing begins at 60 years of age.

Student tickets are available to those under 18 or with a valid student ID. The ID must show date.

Child pricing is for 12 years of age and under. (SMT only)

Babes In Arms

Babes in arms are not permitted in the theatre at any time.

 Children at Performances

We welcome children at our performances but please note they must be accompanied by an adult, have their own ticket, and  for the enjoyment of other patrons and safety of patrons and performers must remain in their seat and be quiet for the entire performance. Please note that minimum age recommendations are available for each production.

 Support Persons and Service Animals

Theatre Scarborough strives to accommodate support persons for patrons with disabilities, with a complimentary ticket.  Please advise the Box Office when ordering your ticket to ensure suitable seating is reserved.  

Service animals are welcome in our venue. Service animals should have either a visible indicator, or an identification card or letter from a healthcare practitioner confirming that the customer requires the animal for reasons relating to a disability. Please advise the Box Office when ordering your ticket to ensure suitable seating is reserved.  

Box office contact 416-267-9292 or boxoffice@theatrescarborough.com

Masks

Masks are no longer required at the theatre but we are a mask friendly environment for those who still wish to wear them.

Seating and Door Open Timing

All seating in the Scarborough Village Theatre is reserved.

Doors to the theatre will open one half hour prior to performance.

Exchanges and Refunds

Subscribers can exchange tickets for another performance of the same show at least 48 hours before the performance, subject to availability, without charge. 

There are no refunds at any time.

Performance Rights

Occasionally performance rights for a show are withdrawn by the license-holders after we have announced our seasons. Our member groups reserve the right to change their programmes without further notice.

 Single Tickets 

Regular - $30

Senior (60+)/Student (with I.D.) - $27

Child (under 12)  - $25

Groups (10 or more) - $25 

Preview Thursday - $23 for all ticket types

SMTY's Joseph  and Christmas Cabaret 

Adults - $20

Subscribers - $15

Child - $10

A non-refundable ticketing fee of $3 is included in the price of your ticket.

2023-2024 Subscriptions

Regular  - $75

Preview Night Subscription - $63

Includes: Xanadu, Freaky Friday and The Rocky Horror Show

The Scarborough Village Recreation Centre and Theatre are scent-free environments. 

We are committed to ensuring the enjoyment of all patrons. In consideration of those in the audience who may have allergies and chemical sensitivities, please refrain from wearing cologne, perfume or other heavily scented products.

Flowers at the theatre

Please note for the enjoyment and safety of all patrons and volunteers, flowers are not permitted in the theatre auditorium or the backstage area.

Patrons who wish to bring flowers can leave them with the Front of House staff and retrieve them at the end of the performance.

It is the responsibility of the ticket-holder to check their ticket for the correct performance, day of the week and curtain time.

All performances begin promptly as scheduled, and there are no refunds for latecomers.

Latecomers and any persons leaving the auditorium may only be admitted at a suitable break in the performance and if there is an easily accessible seat available. 

For certain events, it may not be possible to seat latecomers until the intermission. If the production has no intermission, latecomers may not be admitted at all.

Gift certificates may be purchased in any denomination and redeemed for any purchases from the Theatre Scarborough box office. 

To purchase a gift certificate, enquire at the box office while you’re at the theatre or visit our retail page.